Networking

Wellesley College Network FAQs

 

Use of the campus network should be in conformance with the College’s technology policies:

Common Questions:


My wireless frequently disconnects, what should I do?

The most common issue with frequent disconnects is that the other Wellesley wireless networks are saved on your list of known wireless networks.  Removing them will help keep your computer connected only to Wellesley Secure and will stop it from trying to connect to the other networks. Follow the directions below for your device. 

Mac OS X:

  1. Go to the Apple logo and click System Preferences.
  2. In System Preferences, on the third row, click Network.
  3. In Network, click WiFi on the left then click Advanced on the bottom right.
  4. Look through the list of Preferred Networks.  
  5. If you see Wellesley Setup, Wellesley Guest, or eduroam listed, click on each one then click the minus button below the list of networks to remove them from the list.
  6. Once you have looked through the list and made sure that Wellesley Secure is the only Wellesley network listed, click OK, then click Apply.
  7. Close System Preferences.

Windows 10:

  1. Click on the wireless icon in the bottom right of your screen.
  2. Click Network Settings.
  3. Click Manage known networks.
  4. If you see Wellesley Guest, Wellesley Setup, or eduroam listed, click on each one of them, then click the Forget button that appears for each one.
  5. Once you have looked for and removed these networks, close the Network Settings window.

Windows 7:

  1. Click the wireless icon in the bottom right of your screen.
  2. Click Open Network & Sharing Center.
  3. Click Manage wireless networks.
  4. If you see Wellesley Guest, Wellesley Setup, or eduroam listed, click on each one, then click Remove in the toolbar at the top of the list of networks to remove each one.
  5. Once you have looked for and removed these networks, close the Network & Sharing Center window.

iPhone / iPad:

  1. Tap on the Settings app.
  2. Tap on the Wi-Fi setting.
  3. For Wellesley Setup, Wellesley Guest, and eduroam, tap on the blue circle with the 'i' in it to get to the settings for each of these.
  4. If you see an option to Forget This network, tap on it, then tap the < Wi-Fi text at the top to go back to the list of networks and go to each of them.
  5. Once you have looked at the three other Wellesley wifi networks to make sure you've forgotten all of them, you can exit the Settings app.

Android:

  1. Tap the Settings app.
  2. Tap on the Wi-Fi setting.
  3. For Wellesley Setup, Wellesley Guest, and eduroam, tap and hold for a second on each one to get a popup menu.
  4. If Forget this network is in the menu, tap it.  If not, tap anywhere else on the screen to exit the popup menu.
  5. Once you have looked at the three other Wellesley wifi networks to make sure you've forgotten all of them, you can exit the Settings app.

I can't get to some Wellesley sites, but I'm connected to Wellesley Secure.

Your computer may be set to use Domain Name Server (DNS) settings from another internet provider.  DNS Servers translate the name of the website into a number (eg www.wellesley.edu to 149.130.x.x).  

Some of Wellesley's servers require the use of Wellesley's DNS servers when you are on campus, so you need to remove any custom DNS settings. Your computer will automatically pick up Wellesley's DNS servers when you connect to Wellesley Secure.

You can bring your computer to the Help Desk to get it fixed, or follow the directions below:

Mac OS X:

  1. Go to the Apple logo in the menubar and click System Preferences.
  2. In System Prefernces, click on the Network setting.
  3. In Networks, click on WiFi on the left, Advanced on the bottom right.
  4. In the Advanced popup, go to the DNS tab and make sure they all start with 149.130.  
    • If they don't, click on each one and click the minus at the bottom to remove them.  
    • The 149.130 ones should appear after all the others have been removed.
  5. Click OK and Apply to save the changes.

iOS:

  1. Go to the Settings app and tap WiFi.
  2. Tap on the network that's connected and make sure the DNS server starts with 149.130.  
  3. If the DNS server is not 149.130, tap on it and delete it.  A 149.130 IP should then appear.
  4. You can now exit out of the Settings app.

Windows:

  1. Click on the WiFi icon in the bottom right notification area, and click Network Settings.
  2. Click Network and Sharing Center.
  3. In Network & Sharing Center, under Access Connections, click on the connection listed (usually Wi-Fi).
  4. Click Properties.  
  5. Double-click on Internet Protocol Version 4.
  6. In the popup window, both IP and DNS should be set to 'Obtain xxxxx automatically'.  
  7. Click OK, click OK again, click Close, and close the other windows.

Which wireless network should I use for my computer?

College-owned Windows & Mac computers and Personal Mac OS X computers can connect directly to the Wellesley Secure wireless network.  When prompted to login, use your Wellesley Domain Account username and password.  On Macs, you may also need to accept a certificate and login with your computer login and password to save the certificate.

Personal Windows computers must follow these steps to connect:

  1. Connect to Wellesley Setup wireless network
  2. Open Internet Explorer and go to a non-https website, such as www.wellesley.edu. 
  3. You will then be redirected to our Cisco Network Login website. 
  4. Login to the website with your Wellesley Domain username and password.
  5. Enter a description for your computer, then allow Internet Explorer to run/install the Cisco Network helper installer. 
  6. Once that is installed, your computer will then attempt to connect to the Wellesley Secure wireless network.
  7. When you are prompted to login, use your Wellesley Domain username and password. 
  8. On Windows 10 computers, you must enter wellesley\ before your username (eg wellesley\helpdesk).

How do College-owned computers connect to the wired network?

Most faculty and staff College-owned computers will authenticate to the network when you log into the computer with your Domain Account. You will not need to login a second time, and you should not see a Cisco NAC popup window. 

Non-standard College-owned computers may prompt for your domain username and password the first time you connect to the network.  For details of what the prompt looks like and how to enter your Domain Account information, please see the links below:

How do mobile devices connect to wireless?

Connect Wellesley Secure and login with your Domain Account username and password. Detailed directions can be found in the links below:

Can guests connect to the wireless network?

Yes, there are two ways for guests to connect, either via eduroam or the Wellesley Guest network.

Wellesley now participates in eduroam.  If you are a visitor from an eduroam institution, you may connect to the eduroam WiFi network on campus.

Otherwise, guests can connect to the Wellesley Guest WiFi network.  After connecting the first time, open a web browser, attempt to visit any website and you should be redirected to the Guest portal.  Guests should review the Acceptable Use terms, enter their email address, and click Accept to access the network.  This access should last 24 hours and can be renewed at that time.

Can Alumnae use the wireless network?

Alumnae may connect to either the Wellesley Guest or eduroam Wireless networks.

How do I connect other devices (e.g. game consoles, internet TVs)?

Some devices are not capable of connecting to Wellesley Secure due to the type of encryption used (WPA2 Enterprise). If your device does not support WPA2 Enterprise encryption, you will need to follow the directions below:

  1. Find the WiFi / MAC Address of the device you wish to connect to the network.  It is usually in the device's settings or information options, or on the box it came in
    • If you need help finding the WiFi address, contact the Help Desk.
  2. On a computer connected to Wellesley Secure, go to the My Devices network access portal.
  3. Login with your Domain Account username and password.
  4. Enter the WiFi Address and a description, then click OK.
  5. Once it has been saved and is shown in your list of devices, you should be able to connect your device to the Wellesley Setup wireless network. 

What devices work or don't work on the network?

Most internet enabled devices will connect to Wellesley Setup once successfully registered. ​ Some may have limited functionality due to how our large network is configured differently than a home network, where many of these devices are designed for.

One example is AppleTV's.  They will connect to Wellesley Setup once you register them, and all the built-in apps will work, but you will not be able to connect your computer to it or use AirPlay.

Why aren't wireless printers or personal routers allowed on campus?

Faculty, staff, and students are not allowed to set up personal wireless printers or routers (including Time Capsule and other backup systems that use WiFi) because they may interfere with the campus network performance.  LTS may disable the device and attempt to contact the owner if needed.

As of May 2014, Wellesley also participates in eduroam.  If you are a visitor from an eduroam institution, you may connect to the eduroam WiFi network on campus.