Frequently Asked Questions

Usually the answer is NO. You must list 1 item per request because different groups have different specialties. EX: you have a lightbulb out and need a shade fixed in the same room....you need to put in 2 separate work orders. EX: you need 2 lightbulbs changed in the same room...you can put it on the same work order. When in doubt, create separate work orders.

Facilities Management supports the College by providing a safe and comfortable environment through the maintenance of buildings, landscape and infrastructure. Our services include custodial, grounds and motor pool, equipment maintenance, event support, environmental health and safety, sustainability, renovation, modernization and new construction projects using environmentally responsible practices.

Facilities is open for routine business Monday – Friday (excluding holidays) from 7:30 am – 4:00 pm. I you need to reach us after hours, contact the Campus Police at x2121.

An emergency is anything that affects your life, safety or that could cause personal harm or property damage if left unattended. Examples include: a fire, smoke detector beeping, a toilet overflowing (or any other water running over), no heat, no hot water or electricity, a broken pipe, etc.

After 4:00pm, please call Campus Police at x2121 for all facilities related emergencies.

Anything that does not immediately affect your life or safety. Examples include: broken shades, an overhead light is out or the bunking of beds.

Common space issues or concerns should be submitted by RAs, Professional Staff or Custodians. Non-emergency service requests should be submitted through the online service request tool.

Access the WebTMA login site. For more information about logging into TMA, please read the help document.

Please note that the online service request should only be used for non-emergency services.

Only for services outside of regular maintenance. There are billed to your department. Routine office maintenance includes: custodial services, temperature control, repair or replacing lights and public areas. Billable services include: moving furniture, individual driving services, adding equipment to your office or classroom.

Occasionally a technical problem prevents a user from entering their FOAPAL. Please include your budget number in the description portion of the service request and we will input it for you.

TMA is accessed through Wellesley College's secure network. If you are having trouble accessing the system, please call the LTS help desk at 781-283-3333.

Please call our Communications Coordinator, Laura Waeger, at the service line 781-283-2767.

You will receive an email confirming that your work order has been accepted. It is important to make note of your work order number in case you have questions about it. Depending on the nature of your request and the volume of work orders, we will schedule your request.

An emergency request is handled in 8 hours or less. A priority request is handled in 3 days or less. Other requests are handled within 5 to 10 days.

You will receive an email when the job is completed.

Facilities will always knock and check to see if you are there and will respect your possessions, but yes, our technicians will enter the space in order to be able to address the service problem.

Go to your Resident Director or Area Coordinator. If they are not available, contact Campus Police at 781-283-2121.

There will be a fee of $10 for each time a Resident Director, Area Coordinator or Campus Police must open your room.

During normal working hours, you should call the service line at 781-283-2767.

After hours, contact the Campus Police at 781-283-2121.

Request a replacement key from your Resident Director.

Submit an online service request and include your budget number. You can expect a key within 24 hours. There will be a $10 fee for each replacement key.

Wellesley has a blog called The Dirt which will give you information on the day-to-day happenings of Wellesley's campus renewal projects. You can also visit our Current Projects page.